FAQ
Our FREQUENTLY ASKED QUESTIONS
everything you need to know before your stay
We’ve gathered the most common questions from our guests to make planning your visit easier. From practical details to personal touches, you’ll find the answers right here. And if something’s still unclear, we’re just a message away.
1. What types of rooms are available at Kibo View Farm?
We offer double or twin rooms, deluxe single rooms, and triple rooms, all with stunning mountain views (on clear skies).
2. Are pets allowed at the lodge?
No, for the comfort and safety of all our guests, pets are not permitted at Kibo View Farm.
3. Do you have an on-site restaurant, and what kind of food do you serve?
Yes, our on-site restaurant serves breakfast, lunch, dinner, and brunch.
4. Is breakfast included with my stay?
Yes, a complimentary buffet breakfast is served daily, featuring fresh, farm-grown ingredients from our property.
5. Do the rooms have private bathrooms?
All of our rooms are equipped with a private bathroom, complete with a shower/tub combination, and complimentary toiletries.
6. What are some unique experiences available at the lodge?
We offer a unique outdoor cinema experience, the ‘Kibo Cinema,’ as well as cooking classes and our signature sundowner experience.
7. Is there WiFi available?
Yes, we provide complimentary high-speed WiFi in all our rooms and public areas, so you can stay connected during your stay.
8. Is Kibo View Farm suitable for families with children?
Yes, we are a family-friendly property and offer activities and amenities that are suitable for guests of all ages.
9. Are there any outdoor spaces for guests to relax?
Yes, guests can enjoy private balconies or patios attached to the rooms. There are also relaxing spots around the farm, including an open area with a bonfire experience at night.
10. Do you offer laundry services for guests?
We offer a professional laundry service upon request for an additional charge.
11. Can you help with booking tours or activities?
Absolutely! Our concierge team specializes in arranging unforgettable experiences, whether it’s a day tour, a thrilling safari, or a Kilimanjaro climb. Most guests love the ease of booking directly with us, knowing every detail is handled with care.
12. What are the check-in and check-out times?
Standard check-in is from 2:00 PM to 8:00 PM, and check-out is before 11:00 AM. Early check-ins and late check-outs are available on request for an additional fee, subject to availability.
13. Do you provide parking for guests?
Yes, we have complimentary self-parking available on-site for all our guests.
14. What is the cancellation policy?
Our cancellation and prepayment policies vary depending on the accommodation type. Please contact us for the specific terms when you book your room.
15. Is smoking allowed on the property?
Smoking is permitted only in designated areas, while all rooms and indoor spaces remain strictly non-smoking to ensure comfort for every guest.
16. What is your noise policy?
For the comfort of all our guests, we enforce a strict quiet hours policy between 10:00 PM and 7:00 AM. We ask that all guests respect this policy to ensure a peaceful stay for everyone.